Frequently Asked Questions

Find answers to some commonly asked questions about MaMaHooHoo Beach House. If you have additional questions, please call 252.305.1256.

Making a reservation

What is required to make a reservation?
When is my final payment due?
Does the total include all taxes and fees?
Is the home, I see on the Internet the one I get?
Does the home look in person like it does on the website?
When is check-in and checkout time?
Do you offer travel insurance?
What is your change/cancellation policy?
How will I receive my confirmation and arrival instructions ?

After you make a reservation

What will we be responsible for when we check out?

Vacation home information

How many people are allowed to stay in each home?
Do you allow pets?
Is there air conditioning and heat?
Is there a fully equipped kitchen?
Is there a telephone at the house?
What is considered a suite or master bedroom?
Are linens and towels provided?
Is the hosue cleaned daily?
Are there cleaning supplies?
Is the house a non-smoking house?
Are there any handicap accessible properties available?
Is parking available for multiple cars, RVs, buses or trailers?

What is required to make a reservation?

What is required to make a reservation?

Give me a call or email!  252-305-1256 or hatteraskeith@gmail.com

When is my final payment due?

Final payment is due anytime 60 days prior to check-in. 

Does the total include all taxes and fees?

Yes, the total includes taxes, and the cleaning

Is the home, I see on the Internet the one I get?

Yes

Does the home look in person like it does on the website?

Yes, everything you see in the property photos is exactly as you will experience it when you check in.

When is check-in and checkout time?

Check in is anytime after 5pm , Check out is 10am

Do you offer travel insurance?

No, but please consider buying travel insurance from one of the good companies online.  https://www.generalitravelinsurance.com/

 

What is your change/cancellation policy?

Cancellations made within 60 days or less of arrival will result in loss of all monies, and any claims must be arranged with the travel insurance company if a policy was purchased.

How will I receive my confirmation and arrival instructions ?

All confirmation and arrival instructions will be sent via email, unless email is unavailable. 

What will we be responsible for when we check out?

We just ask that you lock all windows and doors and do a quick clean up like taking out the trash.

How many people are allowed to stay in each home?

there are 4 king beds and 4 twin beds. so typically that works well for 8 adults and 4 kids.

Do you allow pets?

No, this is a pet free house. thanks. 

Is there air conditioning and heat?

Yes, Central air conditioning and heat.

Is there a fully equipped kitchen?

Yes, a fully equipped kitchen with all the stuff you'd expect in a well equiped kitchen.

Is there a telephone at the house?

No.

What is considered a suite or master bedroom?

The Master Bedroom has a king bed and its own private bathroom, TV, nightstands and dresser.

Are linens and towels provided?

Yes, there are linens and towels provided in each home. All bedding is provided and towels are supplied.
Note: Beach pool towels are not included, please bring beach towels!:-)

Is the hosue cleaned daily?

No, our homes are cleaned before your arrival and after your departure. 

 

 

Are there cleaning supplies?

Yes, we do leave basic cleaning supplies in the home.

Is the house a non-smoking house?

Yes.   Smoking is only permitted outside of the house.

Are there any handicap accessible properties available?

Sorry the house is not suited for handicap persons. The nature of construction in this area requires the house to be on pilings which means there are lots of staris.  

Is parking available for multiple cars, RVs, buses or trailers?

If you and your group will be arriving with more than six vehicles, or any oversized vehicles, please call me in advance of your arrival to inquire about the parking. Also, please inform any guests who might be visiting for the day or evening to not park on the grass. thanks.